Before we started using SAM, the process of dealing with staff absence was old fashioned, impersonal and confidentiality couldn’t always be assured. The whole issue of staff absence was quite scary and not a lot of people wanted to take it on. Since we started working with SAM, the whole process of dealing with staff absence has become much easier. It is more personal to the individual we are dealing with and from my point of view it’s a lot less time consuming and what we record is a lot more accurate. The best thing about SAM is its simplicity. It’s easy to use and easy to follow. Uploading from SIMS is straightforward. The reporting options mean I can pull a report for my business manager at the touch of a button and all the information for that employee is there. The support we have received has also made things so much easier right from the beginning. I just love SAM, it’s my new best friend.